| Title | Manager, Revenue Management (Provisioning & Customer Care Support) |
| Description | Job Description / Responsibility * Department : Technology * Manage online and batch service provisioning functions to ensure business objectives of the company * Lead operation and maintenance, system administration and services enhancement of provisioning systems and functions * Manage numbering, SIM and customer acquisition functions * Lead in integration of value added service provisioning business processes, functions to support faster access to the market * Manage, streamline and automate back office operation procedures to the ensure smooth customer services * Ensure responses of customer complaints and query which are channeled through customer care centers * Execute cross functional activities and core network team, revenue assurance team, supply chain management team and other stakeholders Educational Requirements B.Sc. in Computer Science / Engineering / IT from reputed university Experience Requirements * Minimum 5 year(s) Additional Job Requirements * Minimum 5 years of practical experience in GSM service provisioning and customer care back office support. * Sound Knowledge in Unix, Oracle, Java, C/C++ and Scripting language * Hands on experience in Provisioning process management, Customer life cycle management, Resource management, Project management etc. * Willingness to work outside of normal business hours occasionally. Job Location Dhaka |
Manager, Revenue Management (Provisioning & Customer Care Support)
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